Hotel Receptionist / Front Desk

Job Summary:

We are seeking a friendly, organized, and customer-focused Hotel Receptionist to be the welcoming first point of contact for all guests. As the face of our hotel, you will manage check-in/check-out processes, handle guest inquiries, and ensure a seamless and positive experience from arrival to departure.

Key Responsibilities:

• Guest Services:

  Greet guests warmly, manage reservations, and provide detailed information about rooms, rates, amenities, and local attractions.

• Check-in/Check-out:

  Efficiently register guests and manage check-out procedures, including payment verification.

• Communication:

  Handle phone calls and guest requests, directing them to the appropriate departments for assistance.

• Administrative Tasks:

  Assist with daily front desk operations, maintaining a professional and organized lobby area.

• Problem Resolution:

  Address guest concerns and resolve issues calmly and professionally to ensure satisfaction.

• Coordination:

  Liaise with other hotel departments, such as housekeeping and concierge, to ensure guest needs are met.

Required Qualifications:

• Excellent customer service, communication, and interpersonal skills.
• A warm, positive, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with computers and hotel management software (or ability to learn quickly).
• Flexible availability, including evenings, weekends, and holidays.
• Previous hotel or customer service experience is preferred.

What We Offer: A dynamic and supportive work environment, Opportunities for professional development and growth within the company, Competitive salary and benefits package, Uniforms provided, and Employee discounts.

To Apply:

If you are passionate about providing exceptional guest experiences and meet the qualifications above, we encourage you to apply by submitting your resume and a cover letter